Transform Contact Center Experiences with Workforce Management

Forge meaningful relationships and enhance customer satisfaction with Workstatus. Elevate interactions, foster engagement, and get transparent experiences with the workforce management software for contact centers.

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Detailed Workforce Analytics For Your Contact Centers

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Boost Profits, Not Costs

Get real-time data to eliminate inefficient practices and control expenses while providing excellent service.

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Optimize Client Retention Rate

Track employee attendance, productivity, and whether they follow the rules. Use this data to show clients the quality of work you deliver.

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Continuous Improvement For All

Gain valuable insights into productivity that will help your teams improve daily, whether working in the office, from home, or in another location.

Empowering Engagement

Get Accurate Picture Of How frontline Teams Spend Their Work Hours

Gain real-time insights into employee activity, ensure peak productivity, and cater to personalized interactions and client retention in the dynamic realm of CX & Contact Centers.

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Smart Time Management

Track agent time spent on tasks, ensuring accurate payroll calculations and schedule adherence for exceptional CX delivery.

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Work Activities Management

Keep track of apps & websites visited by your teams to see what they were working on at any given time. This data will give you an additional context into their activities and workflow.

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Make Strategic Decisions

Detailed reporting shows each agent’s productivity levels, active hours, top projects/activities, and more. Make better decisions for individuals, teams, or the entire contact center.

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Save Cost, Deliver Delight

Boosting Profit Margins Through Productivity Analysis

Enhance profitability with Workstatus productivity analysis, optimizing your contact center's efficiency for boosted margins and exceptional customer experiences.

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Agent Performance Statistics

Gain real-time visibility into agent activity, ensuring optimal staffing levels and delivering valuable statistics to enhance customer interactions.

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Build More Efficient Teams

Measure productivity, monitor performance trends, and ensure compliance to showcase your commitment to delivering exceptional service to clients.

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Personalized Productivity Reports

Empower your team with data-driven insights from customizable reports and screenshots, driving continuous improvement and exceptional customer experiences.

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Foster Connections

Modernising Connections With Seamless Technology

Elevate your customer connections through robust technical solutions powered by Workstatus, modernizing your contact center operations for superior efficiency and service.

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Mobile App For On-The-Go Excellence

Empower your projects with seamless communication through the Workstatus mobile app. Keep your clients informed, engaged, and connected with real-time updates on their project progress and interactions.

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Effortless Integration For Client Data

Integrate Workstatus with your existing CRM and client management tools to centralize information and ensure a smooth data flow, enabling efficient client interactions.

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GPS Tracking For Location-Specific Services

For clients requiring on-site services, Workstatus GPS tracking ensures accurate location data, enhancing transparency and providing clients with real-time updates on service progress.

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Elevate Customer Experiences

Achieve More Success By Automating CX Work Processes

Elevate CX excellence with Workstatus' transformative capabilities. Harness data-driven insights, streamline operations, and deliver unparalleled customer satisfaction for sustainable business success.

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Eliminate Time Thefts

Ensure seamless operations and client satisfaction with accurate attendance management software for contact centers. Workstatus selfie validation feature guarantees authenticity, instilling confidence in the quality of service.

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Billing Transparency

Provide clients with clear and detailed timesheets for accurate billing. Workstatus timesheet feature ensures transparency in service hours and activities, building trust and reinforcing client relationships.

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AI-Powered Dashboard

Experience the power of AI-driven statistics through Workstatus central dashboard. Monitor employee performance metrics in real-time, enabling data-backed decisions and demonstrating a commitment to excellence.

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Your Path To Success

Get Started With Workstatus

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Download & Install Workstatus™

Begin your journey by downloading and installing the Workstatus™ application on your preferred devices: desktops/laptops (Windows, Mac, Linux, and Web) or mobile phones (Android/iOS).

Seamlessly Integrate

Integrate Workstatus™ into your existing CX tools and workflows effortlessly. Our intuitive integration capabilities ensure that Workstatus™ becomes an integral part of your operations, enhancing efficiency and providing valuable insights.

Deliver Exceptional CX

Enjoy the power of Workstatus's comprehensive suite of workforce management tools and drive greater customer engagement. From attendance tracking to productivity monitoring and automated billing, experience a revolutionized CX landscape.

Anytime-Anywhere

Workstatus for All Devices

Our lightweight app allows you and your team to track time, no matter where you are. With GPS tracking and geofences, anyone can clock in automatically when they enter a job site or get reminders based on location.

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GET ANSWERS FOR

Frequently Asked Questions

Can Workstatus assist in monitoring remote agents or those working from home?

Absolutely. Workstatus is designed to monitor remote agents and those working from home seamlessly.

With GPS tracking, activity monitoring, and real-time reporting, managers can ensure that remote agents are productive and aligned with their tasks, regardless of physical location.

This level of visibility enhances remote team management and maintains consistent customer service quality.

Can Workstatus be integrated with other software or tools used in our CX and contact center operations?

Yes, Workstatus offers integration capabilities with various software and tools commonly used in CX and contact center operations.

This includes CRM systems, coordination platforms, communication tools, and more. Integration streamlines data flow and enhances operational efficiency, providing a holistic view of client interactions and agent performance.

Is Workstatus suitable for both on-site and remote contact center teams?

Yes, Workstatus caters to both on-site and remote teams. Its mobile app, real-time tracking, and AI-powered features ensure you can monitor and manage performance seamlessly regardless of the work location.

How does Workstatus ensure data security and privacy within our contact center operations?

Workstatus is committed to data security and compliance. The platform employs robust encryption and security protocols to safeguard sensitive information. Additionally, it provides role-based access controls, ensuring that data is only accessible by authorized personnel.

Can Workstatus be tailored to our specific reporting requirements?

Yes, Workstatus allows you to customize reports and dashboards to align with your specific reporting requirements. This flexibility ensures you can extract the exact insights and metrics needed to monitor and optimize your CX and contact center operations effectively.

Don’t Wait

Start Your Workstatus Journey Today!

Get detailed and clean activity reports of your team

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CUSTOMIZE YOUR WORKFLOW

Streamline and Automate Your Workflow

Customized Solutions for Maximum Productivity