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Contact Center Workforce
Management Software
Get contact center WFM software to understand how agent time is spent across calls, tickets, and queues,so you can improve productivity, meet SLAs, and deliver consistent service.
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Work Management
See What Impacts Performance and SLA Delivery
When agent work, SLAs, and reporting are not connected, delays and inefficiencies increase.Bring everything together to manage performance, workload, and service levels with clarity.
Without Workstatus
- Agent activity spread across 3-5systems
- SLA issues identified late
- Logged hours, unclear actual output
- Uneven workload across agents
- No clear proof of work for clients
With
- Reduced dependency on 3–5 disconnected work tools
- Real-time visibility into SLA performance
- Clear view of actual agent productivity
- Scheduling, Leave, PTO & Overtime
- Proof-based work logs with Time Intelligence
What Contact Centers Need to Deliver Consistent Service
Connect agent activity to queues, SLAs, and output, so you can manage performance, workload, and delivery in real time.
- Agent productivity & focus insights
- Accurate payroll data before salary processing
- Complete visibility into team work patterns
- Capacity forecasting before assigning tasks or hiring
- Separate billable vs non-billable work hours
One solution for all
What Contact Centers Need to Run Efficient Operations
Automated Time Tracking
Capture agents work across calls, tickets, and after-call tasks to measure real productivity.
Activity Insights
Understand active vs idle time during calls and support work to improve performance.
Workforce Analytics
Get an overall view of agent utilization, performance trends, and team efficiency across operations.
How Workstatus Supports Contact Centers?
Capture agent activity across systems, connect it to queues and SLAs, and turn it into clear performance and billing insights.
Step 1: Capture Work Across Systems
Track time and activity across dialers, CRM, and support tools.
Step 2: Connect Work to Queues & SLAs
Map work to queues, tickets, and SLAs for full visibility into performance.
Step 3: Turn Work into SLA & Billing Insights
Convert work data into real-time dashboards, SLA tracking, and billing-ready reports.
More Impact
Where Work Connects to SLA and Performance
Track output, not just login time
- Clear billable vs non-billable
- Burnout and workload signals
- Team utilization forecasting
- Payroll exports and payslips
What You Can Expect
- 55% improvement in agent productivity
- 80% better SLA adherence
- 90% improvement in workload balance
- 2x reduction in reporting time
Bring Clarity to Service Delivery
Understand how work happens across your contact center, so you can improve productivity, maintain SLAs, and deliver consistent service.
Book a DemoIntegrations
Built to Fit Your Existing Stack
No data migration- Connect tools and add an intelligence layer to your existing data to unify visibility, remove gaps, and enable smarter decisions.
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The Platform
The Work Intelligence PlatformTM
A unified intelligence layer connecting your people, projects, and operations — turning daily work into predictable outcomes.
60%
Less Manual Reporting
90%
Activity Visibility
3×
Clearer Work Patterns
2×
Delivery Predictability
1
Productivity Intelligence™
Maximize workforce potential with activity insights, workload signals, and focus trends- without micromanagement.
Explore Productivity Intelligence
2
Project Intelligence™
Real-time visibility into progress, blockers, delivery estimates, and verified balance for every project across your portfolio.
Explore Project Intelligence
3
Time Intelligence™
Clear visibility into billable hours and invoice-ready time, ensuring accurate billing and healthier margins on every engagement.
Explore Time Intelligence
4
Workforce Intelligence™
Cross-team insights into capacity, utilization, and performance health across roles, teams, and departments - at a glance.
Explore Workforce Intelligence
Seamless Connectivity
See what our customers say
Workstatus fits seamlessly into your existing tools, connecting time, tasks, and insights without changing how your teams work.
18% unproductive work hours eliminated for faster response time
30%
Reduction in patient wait times
4.8/5
patient satisfaction score
Workstatus helped us manage our growing teams much better. Now we can see exactly how our healthcare workers are performing and make sure patients get the best care possible. Our wait times are shorter and our costs are lower by 43%.
PractoPulse
Operations Director
45% drop in manual HR And admin work
<1%
error rate in Payroll
90%
quick client reporting
Workstatus transformed how we manage our consulting projects. Now, we can see every hour spent on client work and deliver projects on time and within budget. Our clients love transparency and our profit margins have improved by 31%.
2Coms
CEO
2x Faster billing With accurate time entries
40%
reduction In admin workload
93%
Team satisfaction score
Workstatus made it easier to track billable hours. Now, we can see how much time we spend on each case and bill our clients accurately, resulting in a 20–25% improvement in billing accuracy and reduced revenue leakage.
WS Kane & Co.
Managing Partner
Stop Tracking Time. Start Understanding Work.
Get clear visibility into work, projects, and profitability with Work Intelligence™.
GET ANSWERS FOR
Frequently Asked Questions
What is contact center workforce management software?
Contact center workforce management software helps you manage staffing, schedules, attendance, and productivity from one platform.
Therefore, it improves workforce planning and daily operations.
Which is the best contact center WFM software?
The best solution combines scheduling, attendance, productivity, and reporting in one place.
Workstatus works well as a call center workforce management software for growing support teams.
What is contact center WFM software used for?
Contact centers use WFM software to manage daily workforce operations. It helps you handle:
- Shift scheduling
- Attendance tracking
- Resource planning
- Performance reporting
Thus, teams stay organized and productive.
How can contact centers reduce overstaffing or understaffing?
Better workforce planning helps you assign the right number of employees to each shift.
Therefore, you avoid unnecessary labor costs while maintaining service quality.
What features should contact center WFM software include?
A good solution should include:
- Shift scheduling
- Attendance management
- Time tracking
- Productivity insights
Therefore, workforce management software for call centers should support both planning and execution.
Can contact center WFM software integrate with CRM and helpdesk tools?
Yes, modern WFM platforms connect with CRM and helpdesk systems.
Thus, you can manage customer service operations and workforce data more efficiently.
What metrics can be tracked using contact center WFM software?
You can track important workforce metrics across teams, including:
- Attendance
- Billable utilization
- Work hours
- Schedule adherence
Thus, it works as the best WFM software for call centers focused on workforce efficiency.
TESTIMONIALS
We Love To Hear From Our Users
Managing your workforce, projects, and reports gets simple & effective.
“Workstatus simplified our workforce management and HR operations, allowing us to track attendance seamlessly and accurately.”
Ripple Nagpal
CEO of Execube Digital“Workstatus is incredibly easy-to-use. It allows us to track time accurately for each project and task.”
Chetan Pabari
CHETAN PABARI & ASSOCIATES“We started using Workstatus sometime back. It gives a clarity on project progress, and we are able to track the time spent on each task.”
Karthik
CEO of Experts Bio“So far, I am happy with Workstatus. The client support is awesome. There've been some tweaks here & there, but I recommend this application.”
Alvaro J Ruiz
RF Solutions“Workstatus doesn't just track time, it helps us understand how the team is performing. It always boosts team morale.”
Sudha
DITS“Time management is crucial for us, and Workstatus keeps away the distractions. We can focus more on project and deliver best outcomes to users.”
Akash
DITSTOP RATED GLOBALLY
The #1 Work Intelligence Software
Managing your workforce, projects, and reports gets simple & effective.
Workstatus is highly rated on Trustpilot for reliability, ease of use, and workforce visibility.
Explore MoreStart Seeing What Your Work Actually Delivers
Tracking time is not enough. Identify up to 20–25% revenue leakage, improve utilization by 15%, and prevent costly overruns.
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