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BPO Time
Tracking Software
Use BPO workforce management software to see agent time, track utilization, and catch SLA risks early. Get real-time visibility into work, workload, and delivery to achieve peak productivity.
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Productivity Management
See What’s Impacting Your SLAs and Productivity
When work, SLAs, and reporting are disconnected, delays and inefficiencies build up. Bring everything into one view to manage productivity, SLAs, and billing with clarity.
Without Workstatus
- Work spread across multiple systems
- SLA issues identified late
- Logged hours, unclear actual output
- Uneven workload across agents
- No early view of burnout risks
With
- Unified view across tools and processes
- Real-time alerts to prevent SLA breaches
- Clear visibility into actual productivity
- Balanced workload across teams
- Early signals for workload and burnout
What BPO Teams Need
to Deliver Consistently
Connect agent activity to output, SLAs, and operations, so you can manage performance, utilization, and delivery in real time.
- Complete visibility into team work patterns
- Reduced dependency on 3–5 disconnected work tools
- Automated reporting for faster decisions
- Early burnout and workload signals for balanced teams
- Deeper focus and productivity insights across teams
- Real-time visibility into team utilization patterns
One solution for all
What BPO Teams Need to Run Efficient Operations
Automated Time Mapping
Check where your BPO teams spend time at the task and sprint level to remove productivity gaps.
Activity Insights
See how your teams spend time with screenshots as visual proof to understand how work is happening.
Productivity Reports
Get detailed insights like app & website usage, focus time, and productive hours to track agent output.
Workload Management
Balance queues and tasks across agents to avoid overload, burnout and idle time.
Payroll & Billing
Convert tracked time into accurate invoices with proof of work to reduce disputes.
How Workstatus Supports BPO & KPO
Workstatus helps BPO & KPO teams check productivity, manage shifts, and improve workforce performance.
Step 1: Capture Work Across Systems
Track time and activity across CRM, dialers, and tools used by agents.
Step 2: Connect Work to Processes & SLAs
Map work to tasks, queues, and SLAs for clear visibility into performance.
Step 3: Turn Work into Reports & Insights
Convert work data into real-time dashboards, SLA tracking, and performance reports
Why Workstatus
Where Work Connects to Performance & SLAs
Track output, not just logged time
- Time Intelligence
- Attendance and payroll
- Proof of work visibility
- Productivity & Work patterns
- Scheduling, Leave, PTO & Overtime
What You Can Expect
- 60% better SLA adherence
- 70% better workload balance
- 85% reduction in reporting time
- 50% better billable utilization
Manage BPO Operations with Clarity
Understand how work happens across teams and processes to improve productivity, maintain SLAs, and run operations efficiently.
Book a DemoIntegrations
Built to Fit Your
Existing Stack
Don’t migrate your existing data, connect tools and add an intelligence layer to your existing data to unify visibility, remove gaps, and enable smarter decisions.
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Unified Platform
The Work Intelligence Platform™
A unified intelligence layer connecting your people, projects, and operations- turning daily work into predictable outcomes.
60%
Less Manual Reporting
90%
Activity Visibility
3×
Clearer Work Patterns
2×
Delivery Predictability
1
Productivity Intelligence™
Maximize workforce potential with activity insights, workload signals, and focus trends- without micromanagement.
Explore Productivity Intelligence
2
Project Intelligence™
Real-time visibility into progress, blockers, delivery estimates, and verified balance for every project across your portfolio.
Explore Project Intelligence
3
Time Intelligence™
Clear visibility into billable hours and invoice-ready time, ensuring accurate billing and healthier margins on every engagement.
Explore Time Intelligence
4
Workforce Intelligence™
Cross-team insights into capacity, utilization, and performance health across roles, teams, and departments - at a glance.
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Seamless Connectivity
Our Success Stories
18% unproductive work hours eliminated for faster response time
30%
Reduction in patient wait times
4.8/5
patient satisfaction score
Workstatus helped us manage our growing teams much better. Now we can see exactly how our healthcare workers are performing and make sure patients get the best care possible. Our wait times are shorter and our costs are lower by 43%.
PractoPulse
Operations Director
45% drop in manual HR And admin work
<1%
error rate in Payroll
90%
quick client reporting
Workstatus transformed how we manage our consulting projects. Now, we can see every hour spent on client work and deliver projects on time and within budget. Our clients love transparency and our profit margins have improved by 31%.
2Coms
CEO
2x Faster billing With accurate time entries
40%
reduction In admin workload
93%
Team satisfaction score
Workstatus made it easier to track billable hours. Now, we can see how much time we spend on each case and bill our clients accurately, resulting in a 20–25% improvement in billing accuracy and reduced revenue leakage.
WS Kane & Co.
Managing Partner
Stop Tracking Time. Start Understanding Work.
Get clear visibility into work, projects, and profitability with Work Intelligence™.
GET ANSWERS FOR
FREQUENTLY ASKED QUESTIONS
What is BPO time tracking software?
It tracks agent work hours, activities, and processes, then links them to SLAs and delivery outcomes.
It helps BPOs see how agent time impacts service delivery.
What is the best workforce management software for call centers?
The best workforce management software like Workstatus connects agent activity with SLAs, capacity, and performance in real time.
It helps manage operations, not just attendance.
How can call centers reduce SLA breaches using Workstatus?
Call centers can reduce SLA breaches using Workstatus by understanding work patterns to identify gaps early.
- Check workload in real time
- Track delays as they start
- Adjust team capacity
How do BPOs track agent utilization effectively?
Utilization tracking shows how much agent time is spent on productive work. It gives you active time vs idle time spent on any task to improve billable utilization.
How can Workstatus improve productivity in BPO and call centers?
Workstatus makes agent performance and workload patterns visible for faster decisions.
- Tracks agent activity and utilization
- Identifies idle time and overload
- Highlights SLA risks early
TESTIMONIALS
We Love To Hear From Our Users
Managing your workforce, projects, and reports gets simple & effective.
“Workstatus’s Productivity Measurement feature has helped us improve team’s performance. It helps us track time, spot productivity trends, and set realistic goals. We can set benchmarks and keep our team motivated. I highly recommend Workstatus to businesses looking to improve productivity.”
Kaushambi
Bricks and Pixels Pvt Ltd“Workstatus has helped us improve our architecture and interior design processes. It helps us track time across tasks and projects, spot productivity trends, and identify areas for improvement. The reports & analytics support better decisions. I highly recommend Workstatus for continuous improvement.”
Vikas Patel
CivilArch Group“I’ve been using Workstatus time tracking software for my team, and it has made a real difference in our productivity and time management. It helps us track time accurately across projects. I highly recommend Workstatus to businesses looking to streamline time management and maximize productivity.”
Chetan Pabari
C.V. Pabari & Co.“Workstatus helped us improve employees’ productivity. It helps us track what they do and how much time they spend on each project. This gives us clarity on where we need to focus. Plus, the support team quickly resolves technical issues. We’re looking forward to a long-term association with Workstatus.”
Karthik
ExpertsBIO“Workstatus simplified our workforce management and HR operations. It helps us track attendance accurately, with easy clock-ins and clock-outs on smartphones. We can monitor attendance in real time, manage leave requests, and generate attendance and productivity reports. I highly recommend Workstatus for simplifying attendance and HR operations.”
Ripple Nagpal
Execube Digital“So far, I am happy with Workstatus. The client support is awesome. There've been some tweaks here & there, but I recommend this application.”
Alvaro J Ruiz
RF Solutions“Workstatus does more than track time. It helps us understand team performance, set realistic goals, and improve team morale. It gives us better visibility into performance and helps our team maintain good standards. I would recommend Workstatus to any organization. ”
Sudha
DITS“Workstatus has made it easier for us to focus on what matters most. It helps reduce distractions, keeps projects on track, and ensures we deliver the right projects with the best results for our users.”
Akash
DITS“Before Workstatus, I struggled with visibility into employee productivity and daily distractions. Workstatus helps me identify top performers and coach team members. The dashboard, screenshots, focused work hours, and app tracking have made management easy. I’m very happy with the platform and its excellent support team.”
Karna Shah
Investment House“Workstatus has simplified our attendance, task management, and productivity tracking in one platform. As our team has grown, managing people, tasks, and attendance has become significantly simpler with Workstatus. It’s affordable and easy to use, with excellent customer support.”
Ritesh Osta
Insightstap Solutions Private Limited“"Workstatus has made a significant difference to our team. It helps us track productivity and time accurately across projects and tasks. The real-time tracking gives us a clear view of where time goes, helping us improve efficiency and optimize workflows. I highly recommend Workstatus. ”
Preetham
ASADINTLTOP RATED GLOBALLY
The #1 Work Intelligence Software
Managing your workforce, projects, and reports gets simple & effective.
Workstatus is highly rated on G2 for ease of use, productivity insights, and workforce visibility.
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Workstatus is highly rated on Trustpilot for reliability, ease of use, and workforce visibility.
Explore MoreStart Seeing What Your Work Actually Delivers
Tracking time is not enough. Identify up to 20–25% revenue leakage, improve utilization by 15%, and prevent costly overruns.
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