Table of Contents
Client Background
Practo Pulse is a healthcare app that helps patients find and book doctors online. Millions of people use it to get medical help in many countries.
As Practo grew and hired more doctors and staff worldwide, they needed a simple way to track their team’s work and manage schedules better.
Project Type
Workforce Management and Productivity Tracking for a Global Healthcare Platform
The project involved setting up Workstatus to help Practo manage their healthcare teams better, track work hours, and improve how they serve patients across different locations.
Key Challenges
As Practo expanded to serve more patients, managing their growing team became harder. The company faced several problems:
- Hard to track what remote doctors and staff were doing
- Difficult to schedule the right number of people during busy times
- No clear way to see who was working well and who needed help
- Trouble following healthcare rules about work hours and breaks
- Wasting money on too many staff during quiet periods
- Long wait times for patients because of poor planning
These problems made it harder to give good service to patients and control costs as the business grew.
Our Approach
We helped Practo set up Workstatus step by step to solve their team management problems. Our plan included:
- Started with a small group of 50 healthcare workers to test everything
- Set up easy dashboards for doctors, managers, and admin staff
- Set up selfie-based attendance system for remote and on-site staff
- Trained all staff on how to use the new system properly
- Made sure the system followed all healthcare privacy rules
- Created custom reports for different types of healthcare work
Results Achieved
After using Workstatus, Practo saw big improvements in how they managed their healthcare teams:
- 35% Improvement in Staff Planning
- 18% Reduction in Operational Costs
- 40% Decrease in Administrative Workload
Client Testimonial
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