Get Real-Time Insights Into Zendesk Support Workflows

Gain clear work intelligence in Zendesk to monitor ticket lifecycle, support effort, and maintain a smooth, high-quality customer experience.

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Workflow Management

Zendesk Tickets, Synced & Timed

Track time on Zendesk tickets effortlessly and keep everything updated in your system-making support operations more organized and transparent.

AS SIMPLE AS 1-2-3

A Three-Step Zendesk Integration Setup

Set up Zendesk in three simple steps to sync tasks, track time, and streamline your workflows.

Step 1

Add Zendesk Integration

Access your Workstatus dashboard, open Integrations, and click Zendesk to link your helpdesk effortlessly.

Step 2

Sync Tickets & Teams

Choose which Zendesk tickets, views, or teams you want to bring into Workstatus. Sync happens automatically as activity updates.

Step 3

Check Helpdesk Flow Instantly

Keep everyone aligned with instant updates on ticket progress, enabling quicker resolution, smoother collaboration, and stronger support performance.

Be Productive

Optimized Support Workflows

Use detailed analytics to identify bottlenecks, streamline case handling, and improve overall efficiency across your support operations.

Invoice Management

Accurate Billing

Use accurate, data-backed insights to produce reliable invoices, reduce billing disputes, and ensure every support hour is accounted for properly.

Client Management

Client Assurance

Build client trust by offering transparent reporting and consistently high service quality, ensuring clients feel informed and supported at every step.

ALL IN ONE

How Zendesk + Workstatus Brings Work Visibility

Project Management

Manage projects with task clarity, budget tracking, and reliable client billing.

Productivity Insights

Get app and URL insights tied to tasks for clearer time usage.

Automated Time Tracking

Capture billable and non-billable hours for clearer client reporting and planning.

Workforce Analytics

Track shifts and locations with GPS and geofencing for detailed workforce insights.

Active Screenshots

Get periodic screenshots for real-time visibility and clear proof of work.

Payroll & Invoicing

Simplify payroll & invoicing with verified work hours and accurate calculations.

Don’t know where to begin?

Allow our support team to guide you step by step.

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Frequently Asked Questions

What does the Zendesk integration with Workstatus do?

It brings real-time work intelligence into Zendesk, helping you track ticket effort, agent activity, and support workflows more clearly.

Can I track time spent on each Zendesk ticket?

Yes. Workstatus allows agents to log accurate time on every ticket directly linked to Zendesk workflows.

Does the integration help improve support performance?

Absolutely. It highlights bottlenecks, workload patterns, and agent productivity to enhance response quality.

Is the Zendesk integration secure?

Yes. Workstatus uses enterprise-grade security and encrypted authentication to protect your support data.

Does the integration support automated reporting?

Yes. Workstatus generates reports on ticket time, agent performance, and overall support efficiency.

Boost Efficiency

Start Your Workstatus Journey
Today!

Track time and productivity effortlessly.