Get Full Visibility Into Support Workflows in Freshdesk

Gain actionable work intelligence inside Freshdesk to understand ticket flow, monitor support effort, and maintain consistent service quality.

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Time Management

Freshdesk Tickets, Synced & Timed

Capture time on support tickets effortlessly and keep everything updated in your system- making support flow more organized and transparent.

AS SIMPLE AS 1-2-3

A Three-Step Freshdesk Integration Setup

Set up Freshdesk in three simple steps to sync tasks, track time, and streamline your workflows.

Step 1

Add Freshdesk Integration

Step 2

Sync Tickets & Agents

Select the Freshdesk tickets and agent groups you want to sync. All new updates and status changes pull in automatically.

Step 3

Track Support Work in Real Time

Get real-time sync of ticket activity so teams can respond faster, stay on top of SLAs, and manage workloads with better clarity.

Be Quick

Faster Issue Resolution

Help teams resolve customer issues more quickly with clear visibility into support activity, reducing delays and ensuring smoother case handling.

Compliance Management

SLA Compliance

Stay ahead of response and resolution targets with accurate, real-time tracking that improves reliability, consistency, and overall service quality.

Invoice Management

Accurate Support Billing

Invoice or bill clients with confidence using precise time data on every support case, improving transparency, reducing disputes, and driving repeat business.

ALL IN ONE

How Freshdesk + Workstatus Brings Work Visibility

Project Management

Manage projects with task clarity, budget tracking, and reliable client billing.

Productivity Insights

Get app and URL insights tied to tasks for clearer time usage.

Automated Time Tracking

Capture billable and non-billable hours for clearer client reporting and planning.

Workforce Analytics

Track shifts and locations with GPS and geofencing for detailed workforce insights.

Active Screenshots

Get periodic screenshots for real-time visibility and clear proof of work.

Payroll & Invoicing

Simplify payroll & invoicing with verified work hours and accurate calculations.

Don’t know where to begin?

Allow our support team to guide you step by step.

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GET ANSWERS FOR

Frequently Asked Questions

What does the Freshdesk integration do?

It connects Freshdesk tickets with Workstatus so you can track time in real time and get clear visibility into every support issue.

How does this help improve support performance?

You gain deeper insights into agent activity, helping teams respond faster, reduce backlogs, and meet SLAs more consistently.

Can I use this for billing support hours?

Yes, tracked time becomes accurate proof of work for billing, helping you invoice clients clearly and transparently.

Does this improve customer satisfaction?

Faster resolutions, improved response quality, and clean tracking lead to higher customer satisfaction and repeat business.

How does it support smarter decisions?

The integration delivers work intelligence on ticket handling patterns, agent productivity, and time usage, helping you optimize your support operations.

Boost Efficiency

Start Your Workstatus Journey
Today!

Track time and productivity effortlessly.