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In recent years, we have witnessed many changes in the way people work. Let’s start with changes that occurred during the industrial revolution; when factories were being opened everywhere, the small set-ups were paying less, accompanied by poor working conditions for laborers. It took years to bring labor-friendly reforms into reality.
Back to the present scenario, luckily, things at work have changed for the better since then. Employees have much better work environments, great passion for work, and healthy competition. Modern-day revolutions usually involve adding technology – such as Mobile Workforce Management (MWM) software – to streamline field workflow.
However, as per a recent survey, only 50% of mobile workers have access to a connected device in the field. Businesses have been hesitant to invest in tools for managing mobile teams due to a lack of understanding of how valuable these tools are.
But, do you know?
84% of consumers believe that the level of customer service given by a company is just as important as the products it offers. This change reflects modern-day consumers who care for all aspects of an experience rather than only one part.
With the rise of hybrid and remote cultures, companies need to focus on workforce management tools that will help them manage employees effectively. These tools can make an impact by increasing employee productivity and improving customer satisfaction.
In this article, we’ll discuss the importance of workforce management – what it is, why you need it, and features to consider when choosing an MWM app.
Let’s dive in-
What Is Mobile Workforce Management (MWM)?
MWM is a strategy for efficiently managing a large number of employees across several locations so they can best perform their duties.
MWM specializes in helping those small-big business owners who are involved with jobs that do not take place within the confines of an office. Some examples are appliance installation and maintenance services, cleaning businesses, non-emergency medical transportation, and HVAC companies.
What is a Mobile Workforce Management (MWM) Software Tool?
MWM software tools help companies to improve efficiency by ensuring that mobile workers are in the right place at the right time. By tracking employees’ locations and timesheets, businesses can see where there are gaps in coverage and where there are clusters of people doing similar tasks simultaneously.
These tools let companies adjust accordingly as they can send more people to areas needing them or reduce deployment in places with less demand.
Furthermore, companies can also see which employees are working hard and which ones are slacking off—and then reward the former and help the latter accordingly.
Follow-up question: What does the future hold for MWM?
Read the next section to know the answer-
MWM Future & Market Size
According to the report published by Verified Market Research, the global MWM market size was valued at USD 3.89 Billion in 2020. It is expected to reach USD 10.46 Billion by 2028, at a CAGR of 13.16% from 2021-2028.
With the rise of the BYOD (Bring Your Own Device) trend within workplaces, due to the competition in the tech industry, the prices of tablets, smartphones, and modern innovations used in mobile and computing broadband technology are coming down. These all are the prime factors for the growth in field workforce & management.
Follow-up question: What features to look for in MWM Software?
Read the next section to know the answer-
Some Powerful Features of MWM Software
The best mobile workforce management software makes it easy to keep track of your field workers when they’re out in the field. Here are some of its special features:
- Geofencing lets you set boundaries, so you know when someone goes outside their area.
- Instant notifications ensure that you don’t miss anything important.
- Real-time location tracking means you’ll always know where your employees are and how long they’ve been there.
- View & audit work & location history so you can see what your employees were doing at any point during the day.
- Privacy protection with automatic tracking, so employees don’t feel like their boss is stalking them.
- Automatic alerting so you know when something important happens (like an employee going over their allotted lunch break time).
- A mobile app lets managers check in on their teams from anywhere and see how they’re doing without having to schedule a meeting or send an email; it’s always up-to-date with the latest information.
Overall, these tools make it easier than ever before to manage a mobile workforce.
Also Read: Workforce Management: A Complete Guide
Top 5 Benefits of Mobile Workforce Management (MWM) Software
MWM software enables organizations to manage their workforce effectively and efficiently, helping companies save time and money. With just a few simple clicks, employers can manage and monitor their employees’ work schedules, locations, tasks, and key performance indicators (KPIs) from any location via their computer or mobile device—even while on the go.
Here are the top benefits of the field workforce management software that make it so valuable to growing & established businesses alike.
Number 1: Improved Communication
One major advantage that MWM can offer your business is improved communication and teamwork. Employees work from different locations these days and don’t want to be on the phone all day talking to their coworkers when they could be getting more work done.
MWM allows them to send a message in real-time, and allows the team to collaborate better. This streamlined communication can lead to filling communication gaps, to help in better decision-making and a happier, more productive workforce.
Number 2: Improved Customer Satisfaction
A company’s ability to fix work orders when they are first scheduled is measured by a metric known as ‘First-Time Fix Rate (FTF).’ In a recent study by Aberdeen Group, it was found that companies having a FTF rate more than 71% have 20% higher customer satisfaction as compared to companies with FTF rate less than 70%.
So, if you’re using the field workforce management software solution like Workstatus, your customers will be even happier because your field employees will always have up-to-date information they can access on the fly. It means fewer wasted trips, less downtime, and happier customers!
Number 3: Tracking Employees’ Performance
Keeping tabs on your employees’ work performance is paramount to maintaining successful staff members’ retention and business productivity. With MWM software, you’ll be able to keep track of each employee’s task completion rates, delays, travel time, and expenses — meaning they won’t be slacking off without you knowing about it!
Do you know?
As per McKinsey, MWM solutions can increase the number of tasks a business can perform by 20-30% per full-time employee/day.
Sign up to try the best field management software to track your employees’ performance here
Efficiency is the crucial factor to succeeding in the new economy. With a workforce of human beings spread across thousands or millions of miles, using inefficient tracking and communication systems leads to huge problems. MWM can help you monitor your employees’ jobs and performance on a detailed level with data-driven time and productivity reports.
If you’re looking for increased efficiency in your company, look no further than the best workforce management software available in the market.
Number 5: Less Stress
People often think that tech can cause more stress for workers. It couldn’t be further from the truth – one recent study found that 75% of employees would leave their current job if it wasn’t for the availability of digital tools. Having all your business documents and tasks at your fingertips reduces stress because you’re less likely to make mistakes.
Follow-up question: Is there any best workforce management software available in the market?
Read the next section to know the answer-
Why Are Companies Making a Shift To Workstatus From Its Competitors?
MWM Software like Workstatus provides various features to help you coordinate with field workers efficiently, transparently, and openly. It enables business owners and team leaders to perform the following tasks with ease:
- Powerful Geofencing Capabilities
- Optimize routes and schedules
- Automate scheduling and planning tasks
- Evaluate performance with built-in analytics tools
- Workload adjustment based on shift timings
- Record job start and end time automatically and accurately
- Keep FTF rate>71% for satisfied customers
Plus, businesses have already reaped the following benefits of trusting Workstatus to manage their mobile workforce-
- Powerful time tracking and reporting system optimized their overall workflow by 28%
- single dashboard to keep track of employees who are absent, leave early, or tardy; it improved the attendance of their workforce by more than 15%
- A boost of 34% in productivity by having real-time data to easily identify and remove any roadblocks that may arise
More amazing features of Workstatus for your field workforce:
- Face recognition based attendance
- Online Timesheets for field workers
- Download time & productivity reports
- Mobile Apps for Android and iOS users
Are you now ready to get started?
Start monitoring your mobile workforce now!
Mobile or field workforce management solutions can positively impact your company in many ways. It could increase efficiency, productivity, and even employee engagement. All this translates to better customer service and financial success for you.
No company can thrive without a proper workforce management system in place. It has become essential for meeting expectations and ensuring the sustainability of your enterprise. With workforce management solutions, you will be able to determine where you need to allocate resources most efficiently and improve the overall productivity of your field members – which translates directly into increased revenue for your business.
If you’re interested in learning more about the best workforce management software and what it can do for your business today, try Workstatus free for 7 Days!
Ques. Which is the best workforce management software?
Ans. Workstatus is the best workforce management software that helps businesses optimize their field operations by ensuring employees are at the right place at the right time. It can track when workers clocked in and out, how long they worked, and which tasks they were assigned and so on.
It also provides analytics that lets companies see how much time each employee spends on different tasks so they can adjust accordingly. It ensures that no one is overworked or underutilized, which leads to higher productivity across the board. Plus, their customer service team is available 24/7 if you have any questions or concerns!
Ques. Why do you need WFM?
Ans. You need Workforce Management (WFM) to ensure that you have enough people working at any given time with enhanced productivity to meet your goals while also keeping costs down. It’s essential to have a balance between having enough people working and having too many people working because if you have too many people working, then it will be too expensive. If you have too few people working, then you won’t be able to meet your goals. When deciding how many people should be working at any given time, there are a lot of factors that need to be taken into account, such as how many people are typically available for work at a particular time, what skillsets are required for the job(s) being done, how much those skill sets cost per hour, etc. You can use WFM software like Workstatus to help you keep track of all these factors so that you can make sure you are making smart decisions about when and how many people should be working on different projects at any given time!
Ques. What are the benefits of mobile workforce management?
Ans. There are many benefits to using mobile workforce management software-
- It allows managers to easily track where their employees are and what they’re doing at any given time
- It helps reduce payroll costs by eliminating the need for additional staff members who would otherwise be needed to take over specific responsibilities while employees are away from the office
- It provides peace of mind knowing that managers can reach their team at any time, even if they don’t have access to email or other communication methods